Frequently asked questions
General
Where is the workshop?
On Al Robaia Street in the Wilayat of Rustaq, South Al Batinah. The Google Maps location is on the Contact page.
What are your opening hours?
We are open every day from 8:00 AM to 9:00 PM.
How do I book an appointment?
Book on WhatsApp at +968 7175 4810. Tap "Book an appointment" on any page and the chat opens with a ready message.
Services
Do you repair cars other than Mercedes-Benz and BMW?
Yes. Our deepest experience is 25 years with Mercedes-Benz and BMW, and we repair every make for mechanical and electrical work.
Which diagnostic tools do you use?
XENTRY for Mercedes-Benz and ISTA for BMW, plus diagnostic tools for other makes.
Do you do electrical work and coding?
Yes. We trace electrical and wiring faults, test and replace batteries, and code control units after parts are replaced.
What does the pre-purchase inspection cover?
We check a used car before you buy it: engine, gearbox, suspension, brakes, electrics and a computer fault scan, with a written report. The price is OMR 33.000.
What are the Q carbon cleaning packages?
Three engine carbon cleaning packages: Q Fast OMR 15.000, Q Plus OMR 35.000 and Q Advance OMR 55.000. Message us on WhatsApp and we will suggest the right one for your car.
Prices
Do prices include VAT?
Yes, listed prices include 5% VAT. Parts and oils are charged separately.
How do I get a price for a repair that is not listed?
Message us on WhatsApp with your car's make, model and the problem, and we will send you a quote. We never start a repair before you approve the price.
Warranty
What warranty do you give?
14 days on labour for every repair, and 1000 days on BOGAP parts and other selected parts.
Companies
Do you work with companies and rental fleets?
Yes. We service company fleets, car rental companies and any business with many vehicles. Send an enquiry from the For Companies page and we will contact you.
FILTX
Can I buy FILTX products at the workshop?
Yes. We are an authorised FILTX distributor and the products are on sale at the workshop. You can ask about them on WhatsApp; purchases are in person only.
I am a distributor or a business. How do I buy FILTX?
Business and distributor orders go through the FILTX website: filtx.amini-nexus.com
Customer account
When can I track my car and points?
Soon. A customer account will let you follow your car's repair status and your loyalty points. Signing in will always be optional; you can keep using WhatsApp without an account.
Didn’t find your answer?
Ask us directly on WhatsApp.